Frequently Asked Questions

Beta Testing Process

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I didn’t get my invitation to test, what do I do?

If you haven’t received anything by 25 February  2018, check your spam or junk folder in your email. If you still can’t find anything from us, then please contact us and let us know, ( and we will be able to resend your invitation asap.


I’d like to invite some friends to test, how do I get them into the beta testing process?

The more the merrier! They can sign up here (and please leave a quick note that they’d like to join in as a beta tester), we will get them set up pretty quickly.


I don’t have an iPhone, how can I test Sortal?

This version of Sortal is built for iOS, if you have access to an iPad or an iPhone that you could borrow, you will be able to run Sortal on those devices. Unfortunately, Sortal is not able to provide you with any hardware or reimburse you for buying new hardware.

The good news is that Sortal will be rolled out to other devices and platforms later on.


Can I test Sortal on my computer?

No, Sortal 1.0 is only an app for use with iPhones and iPads at this time.


I don’t live in Australia, can I still test Sortal?

Probably not. Sortal is released for the Australian region via Test Flight in The App Store. Unless you have downloaded in Australia and then travelled abroad, Sortal won’t work for you until we launch in other regions.


Will I have to pay for Sortal?

The beta testing process is free. Thank you for your help!


How long do I have to test it for?

The beta testing process can take a few weeks or months, and as long as we are supporting Sortal 1.0, you will be able to use Sortal in beta. 

Ideally, we’d love it if you used Sortal everyday! Feel free to use the software when you need to find a photo and its recommended that you regularly link new photos that you have taken day to day.


Why do I have grey boxes in Sortal 1.0 when I’m trying to see a photo?

If you delete a photo from your phone’s storage, Sortal is not linked to it anymore and you will be left with an ‘empty photo’. Sortal 1.0 does not store or copy your photos as a master file. But if this is something you want, please let us know!


What are you doing with my data?

The privacy of your data is important to us. Your data is being used to help improve your Sortal 1.0 experience to make your photos more searchable to you.